KMID : 0926620190240020038
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Korean Journal of Hospital Management 2019 Volume.24 No. 2 p.38 ~ p.55
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Antecedents of Employee¡¯s Public Service Motivation in Healthcare Organization
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Yoon Hye-Jung
You Myoung-Soon
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Abstract
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Purpose / Approach : This study aims to analyze the level of public service motivation and its antecedents by using survey data of 1,498 professional employees in public and private hospitals.
Findings : Among job-related, organization-related, and socialization-related factors of professional employees, the socialization factors have a strong effect on individual?s overall and the four sub-dimensions of public service motivation. While the effect of organizational identification is prominent in the public hospital, professional identification is more powerful in the private hospital. Person-job fit and person-organizational value fit also play a significant role in determining public service motivation. Organizational vision salience in public hospital has negative effect on public service motivation and attraction-to-public-service dimension. The significant determinants and its effect size are different according to hospital type and each sub-dimension of public service motivation.
Practical Implications : The empirical findings show that individual¡¯s level of public service motivation in hospitals could be enhanced through the interaction between individual and their organization, and various organization-related factors. Further implications of the study are discussed from human resource management perspective in hospitals.
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KEYWORD
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Public Service Motivation, Hospital Employees, Professional, Socialization, Human Resource Management
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